SHIPPING DURING THE COVID PANDEMIC
** ITEMS IN The “Art is Fashion” COLLECTION ARE ALL MADE TO ORDER**PLEASE ALLOW 3-4 WEEKS FOR PROCESSING AND SHIPPING
NOTES ABOUT PRODUCTION TIME:
Order processing takes 10-15 business days, PRIOR to shipping. Due to COVID-19, processing & shipping may take longer.
Once the product is handed over to USPS we are no longer responsible for delays that may occur.
*Due to all products being custom made to order, once your order has been placed, there are no cancellations.
Placing this order means you have read and agree to the terms stated above.
All COMMISSIONS will require a 50% deposit of your total painting(s) cost up front, and the remainder balance will be due upon completion.
Commissions if approved, will take anywhere from 8-12 weeks for completion, unless otherwise stated NO REFUNDS ON COMMISSION.
To place a custom order please email email@example.com for pricing and a description of what you would like to have done.
COVID-19 SHIPPING UPDATES
Please note that our products are delivered from different fulfillment centers.
Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19.
We are doing our best to estimate any potential delays in shipments on our product pages.
We appreciate your patience and understanding at this time.
• We are able to ship anywhere within the United States.
• Orders ship Monday-Friday.
• Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
• We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations, and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
We are not able to offer international shipping at this time.
WHEN WILL MY ORDER ARRIVE?
• After processing shipping can take 10-15 business days to be delivered after tracking has been updated.
• We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes the fastest shipping method at checkout.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and will ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
We are unable able to ship most of our products to U.S. Military APO/FPO addresses.
CUSTOMER SERVICE HOURS
Our customer service team is available Tuesday through Saturday 10am – 3pm EST.
If a package is returned to us because of the wrong address, the customer must pay to have it reshipped or a refund can be issued. (minus the shipping costs)
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.
LOST/ STOLEN PACKAGES
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen.
If you have any questions please email firstname.lastname@example.org
Due to the collective nature of art and art products, we do not accept returns or exchanges unless the item you have received is damaged.
If you receive a defective item, please contact us immediately with details of the product and the damage. We may ask for photos in order to assess the damage.
Upon fully examining your claim, we will notify you as to whether you are entitled to a refund or a replacement as a result of the damage. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Commissioned works, and Digital products are not refundable or returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve reviewed/inspected your damage item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.